FAQ

Q: Do you ship internationally?
A: No, currently only within the US.

Q: How long does shipping take?
A: Processing takes 3–4 business days, standard shipping 5–6 business days.

Q: Do you offer free shipping?
A: Yes, all US orders qualify for free shipping.

Q: What is your return policy?
A: Returns within 7 days, exchanges within 10 days, refunds processed in 5–10 business days.

Q: Can I track my order?
A: Yes, a tracking number is emailed once the order ships.

Q: Who do I contact for order issues?
A: Email contact@suravine.store or call 575-233-5884.