Return & Refund Policy
Eligibility for Returns
-
Items may be returned within 7 days of delivery.
-
Products must be unused, in original condition, with all packaging, tags, and accessories included.
Exchanges
-
Exchanges are accepted within 10 days of delivery.
-
Contact contact@suravine.store to request an exchange for a different size, color, or style.
Non-Returnable Items
-
Gift cards, sale items, or custom products may not be eligible for return unless defective.
Return Process
-
Email contact@suravine.store with your order number and reason for return.
-
Pack the item securely in its original packaging.
-
Ship using a trackable shipping method. Customers are responsible for return shipping unless the item is defective or damaged.
Refunds
-
Refunds are issued to the original payment method within 5–10 business days after receiving and inspecting the returned item.
Damaged or Defective Items
-
If you receive a damaged or defective item, contact us immediately with photos.
-
We will provide a replacement or full refund at no extra cost.